Terms & conditions

Last updated: 4 November 2026

1. About these terms

These terms apply to your use of www.plan4beauty.co.uk (the "website"). By using the website you agree to them, so please read them. If you don't agree, please don't use the website.

They cover the website only. If you join a membership plan, or your business joins as a provider, separate service terms apply (see section 18). Where those service terms differ from these, the service terms win for the service.

2. Who we are

Plan4Beauty is a trading name of Plan4services Ltd, a private limited company registered in England and Wales.

• Company number: 12693334
• Registered office: 9 Carn Court, North Drive, Brighton, BN2 0HR, England
• Email: [email protected]
• WhatsApp: +44 7399 662451

"We", "us" and "our" in these terms mean Plan4services Ltd.

3. Regulatory status

A Plan4Beauty membership plan is a way of paying for beauty, wellness or aesthetic services in regular monthly amounts, under a contract between the customer and their salon or clinic. It is not a loan, credit agreement, insurance policy or investment.

You always pay before you receive a treatment, never after: each treatment in your plan is provided once your payments have covered its full value. Nothing is borrowed, there is no credit check and no interest, and there is no charge for paying monthly. For that reason we are not authorised by the Financial Conduct Authority for this service and don't need to be.

Plan payments are collected by Direct Debit through our payment processor, Mollie, and are protected by the Direct Debit Guarantee. Mollie acts as our contractor for handling payments: it splits each payment and pays the salon's or clinic's share directly into its account. Customer money is never held in Plan4Beauty's own accounts.

We are registered with the Information Commissioner's Office as a data controller. Our privacy policy has the registration number.

4. Who provides what

• The salon or clinic designs its own plans, sets its own prices and provides the treatments. It is responsible for the quality, safety and suitability of those treatments, for its staff's qualifications, and for any licences or insurance its work requires.
• Plan4Beauty provides the technology: the app, the digital plan contract, arranging Direct Debit collection through our payment processor, which pays the salon or clinic directly, and the records that go with them.

We don't provide, supervise or guarantee any treatment. Concerns about a treatment are for the salon or clinic to resolve, not us; section 20 explains where our role starts and ends, and what we do handle.

5. Who this website is for

Plan4Beauty is a UK service, and this website is aimed at people and businesses in the United Kingdom. If you visit from elsewhere, you are responsible for complying with your local laws. Visitors in the EU and EEA keep their rights under the EU GDPR as described in our privacy policy.

6. Using this website

You may use the website for lawful purposes only. You must not:

• use it in a way that breaks any law or regulation, or is fraudulent;
• try to gain unauthorised access to the website, its server or any connected system;
• introduce viruses or other harmful material, or attack the website (including denial-of-service attacks);
• scrape, copy or harvest content or directory data by automated means without our written permission;
• submit forms in someone else's name or with information you know is false.

We may report a breach of this section to the relevant authorities and, if it happens, your right to use the website ends immediately.

7. Information on this website

We take reasonable care to keep the website accurate and up to date, but the content is general information about our service. It is not an offer that you can accept to form a contract. We don't publish prices: plan prices are set by each salon or clinic and shown in the app before you sign, and provider pricing is agreed individually.

Examples, illustrations and blog articles are there to explain how plans work. They are not financial, tax, legal or business advice for your situation.

8. Not medical or clinical advice

Nothing on this website is medical, clinical or aesthetic advice, and it doesn't replace a consultation with a qualified practitioner. Whether a treatment, including any aesthetic or skin treatment, is right for you is a decision for you and a suitably qualified professional, after a proper consultation.

9. The salon and clinic directory

The find a salon or clinic directory lists businesses that use Plan4Beauty. Business names, descriptions, logos and locations are supplied by those businesses. A listing is not a recommendation or endorsement, and we don't check their treatments, qualifications or premises. Maps use OpenStreetMap data and may not be exact.

10. Applying to join as a provider

Sending the apply form asks us to contact you. It doesn't create a contract or oblige either of us to go further, and we may decline an application. If your business joins, our provider terms will apply from the point you accept them.

11. False or misleading information

Please make sure anything you send us is accurate. We take steps to detect and prevent fraud. If we reasonably suspect information is false or fraudulent, we may refuse to deal with it, keep a record of it, and report it to the relevant authorities.

12. Intellectual property

We (or our licensors) own the copyright, trade marks and other rights in the website and its content, including the Plan4Beauty name and logo. You may view and print pages for your own information. You may not copy, republish, sell or reuse the content, or use our name or logo, without our written permission. Photography credits are listed on the relevant pages.

13. Links to other websites

Where the website links to other sites, including salon and clinic websites, those links are for convenience only. We don't control those sites and aren't responsible for their content or how they use your data.

14. Availability of the website

The website is free to use. We aim to keep it available at all times but don't guarantee that it will be, or that it will be free of errors or interruptions. We may change, suspend or withdraw any part of it without notice, for example for maintenance or security.

15. Communicating with us

Email isn't a fully secure way to send information, and we can't guarantee that an email will reach us or stay private in transit. Please don't send bank details, passwords or health information by email; use the app instead.

16. Our liability to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law doesn't allow us to limit or exclude.

Subject to that:

• If you are a consumer, we only provide the website for domestic and private use. We aren't liable for any loss of profit, business or business opportunity, or for losses that weren't foreseeable when you used the website.
• If you are a business, we exclude all implied conditions and warranties as far as the law allows, and we aren't liable for any loss or damage (whether in contract, tort including negligence, or otherwise) arising from using, or being unable to use, the website or relying on its content, including loss of profit, revenue, business, goodwill or data, or any indirect or consequential loss.

We aren't responsible for viruses or other harmful material that may reach your device through the website; please use up-to-date security software.

17. Your personal data

Our privacy policy explains how we use personal data and your rights. Our cookies policy explains the cookies this website uses and how to change your choice.

18. Terms for plan members and salons

Using the Plan4Beauty service is governed by service terms that you see and accept in the app before anything is agreed:

• Customers accept our customer terms and sign a plan contract with their own salon or clinic. The contract, shown in full before signing, sets out the plan's treatments, monthly amount, any joining fee, the date the plan ends, and the value of each treatment, which is used to work out a cancellation voucher. Pausing, cancelling and vouchers follow the same rules for every plan (section 19). Your statutory rights as a consumer, including any right to cancel within 14 days of entering the contract, are explained in the contract. You must be 18 or over to join a plan.
• Salons and clinics accept our provider terms, which cover setting up plans, collections, payouts, fees agreed with us, honouring cancellation vouchers, data protection responsibilities, and ending the arrangement.

The service terms cover joining and cancelling plans, digital contracts, Direct Debit payments and failed payments, pausing, and each party's responsibilities. Sections 19 and 20 below are part of both the customer terms and the provider terms, and apply as written here. Open the service terms in the app at app.plan4beauty.co.uk.

19. Pausing and cancelling a plan, and cancellation vouchers

These rules apply to every customer plan. Your plan contract with your salon or clinic may add details, such as which treatments are included and how often.

Pausing

• You can pause your plan for up to three months in any 12-month period. You can use the three months in one go or as separate months.
• While your plan is paused, no monthly payments are taken and no plan treatments are due. Payments start again when the pause ends.
• Once you have used three months of pause in a 12-month period, you can't pause again until enough time has passed for the limit to reset.

What you get, and when

• From day one: free use of the Plan4Beauty app, including your contract, every payment, and managing your plan and when your treatments are due.
• Treatments: each treatment in your plan is provided once your payments have covered its full value. A treatment package is provided when its payment schedule is complete. You never receive a treatment before it is paid for, so you never owe anything for treatments when you cancel.

Your plan's price and treatments

The monthly amount and the treatments in your plan contract stay the same for the length of your plan, unless you agree to a change. For a plan with no fixed end date, the salon or clinic may change them for the next 12-month plan year by telling you in the app at least 30 days before that year starts. If you don't accept the change, you can cancel before it takes effect, and in that case anything you have paid but not used is refunded rather than turned into a voucher.

Cancelling

You can cancel your plan at any time from the app. When you cancel, no further monthly payments are taken. The same rules apply to every plan and every salon or clinic. If you cancel your Direct Debit at your bank instead, we treat that as cancelling your plan on that date.

Your cancellation voucher

Your monthly payments build up towards the treatments in your plan. If you cancel part-way through, any amount you have paid but not yet received treatments for is not lost and is not paid back in cash. Instead, it becomes a cancellation voucher for the same salon or clinic:

• Value. The voucher is worth all the monthly payments you have made under the plan, less the value of the treatments you have already received, using the treatment values in your plan contract. The joining fee isn't included. The app shows the voucher's value and how it was worked out.
• Where to use it. At the salon or clinic you had the plan with, for any of its services, at the prices it charges its other clients at the time. It can't be used at another salon or clinic.
• How long it lasts. Until the date your cancelled plan would have ended. If your plan has no fixed end date, until the end of the 12-month plan year you cancelled in (plan years run from the date your plan started). Either way, a voucher always lasts at least 6 months from the day you cancel. The app shows the expiry date.
• Using it. Use the voucher on one visit or several. Anything you don't use stays on the voucher until it expires; the app shows what's left. If you choose services worth more than the voucher, you pay the difference directly to the salon or clinic on the day. Any value left when the voucher expires is lost.
• Yours to give. You can use the voucher yourself or give it to someone else, for example as a gift. Whoever brings it can use it on the same terms.
• Not cash. The voucher can't be exchanged for cash or refunded, except as the next paragraphs explain.

The salon or clinic must honour your voucher

Your salon or clinic has already received the money behind your voucher. So it must provide services up to the voucher's value to whoever presents it before it expires, at the prices it charges its other clients and on the same basis as any other client (for example, normal booking availability, and any consultation or patch test the treatment needs). It can't refuse the voucher, reduce its value, raise its prices for voucher holders or add conditions that aren't in these terms. If your salon or clinic won't honour a valid voucher, contact us.

When you get a refund instead

• Within 14 days of signing. If you cancel within the 14-day cancellation period the law gives you, any monthly payment already taken is refunded within 14 days of telling us, instead of becoming a voucher. The joining fee is not refunded: it pays for setting up your plan, your digital contract and your app account, which is done in full when you join. When you join, you ask for that set-up to happen straight away and confirm that you understand the joining fee can't be refunded once it is done.
• If the salon or clinic can't provide your treatments. If it has closed, stopped offering plans, left Plan4Beauty or ended your plan, or doesn't honour your voucher, it must refund the amount you paid for treatments you didn't receive. We stop your payments straight away and arrange the refund (section 20.4).
• Payments taken in error are covered by the Direct Debit Guarantee.

None of this affects your other statutory rights as a consumer, including your rights against the salon or clinic if a treatment isn't carried out with reasonable care and skill. If you are not sure where you stand before you cancel, ask your salon or clinic, or contact us.

20. Our role: a plan and payment platform, not the treatment provider

Plan4Beauty works much like a card terminal at a salon's front desk: we make it possible to sign up to a plan and to pay for it, but we don't provide the treatments, and we are not responsible for how they are carried out. This section explains where our responsibility starts and ends.

20.1 What we do

We provide and are responsible for:

• the Plan4Beauty app and the digital plan contract you sign in it;
• arranging the collection of your monthly payments by Direct Debit through our payment processor, which pays your salon or clinic directly;
• keeping accurate records of your plan, your contract and your payments;
• applying pauses and cancellations, and issuing cancellation vouchers, under section 19; and
• handling your personal data as our privacy policy describes.

20.2 What we don't do

Each salon or clinic is an independent business. It alone provides the treatments, and it is solely responsible for:

• the quality, safety, suitability and results of any treatment;
• consultations, patch tests, advice, aftercare and any reaction or injury;
• its staff, their training and qualifications, and its premises, hygiene and equipment;
• the licences, registrations and insurance its work requires; and
• booking, rescheduling and cancelling appointments, and keeping them; and
• honouring cancellation vouchers: providing services up to a voucher's value, because it has already been paid for them (section 19).

We don't provide, recommend, supervise, inspect or guarantee any treatment, practitioner or premises, and we are not a party to the treatment itself. A salon or clinic using Plan4Beauty is not our employee, agent or partner.

20.3 Complaints about a treatment or a salon

Any dissatisfaction with a treatment or with the service you received, and any professional or technical question about a treatment, must be raised with and resolved by the salon or clinic that provided it. We don't investigate, mediate or decide complaints about salons or clinics, and we are not liable for them.

Contact the salon or clinic directly, ideally in writing, and keep a record of what you send and receive. If you can't resolve it with them, independent help is available:

• Citizens Advice (0808 223 1133) for your rights as a consumer;
• the practitioner's professional body or regulator, or the local council that licenses the premises, for concerns about safety or conduct; and
• the courts, including the small claims procedure.

If a treatment raises an urgent health concern, seek medical advice straight away.

20.4 What we do handle

Contact us about anything within our role, including:

• setting up, changing, pausing or cancelling your plan in the app;
• a payment taken for the wrong amount, on the wrong date, or more than once;
• a mistake in how your payments, cancellation voucher or refunds were calculated;
• a salon or clinic that won't honour a valid cancellation voucher;
• a refund for treatments you have paid for but cannot receive because the salon or clinic has closed, has stopped offering plans or left Plan4Beauty, or has ended your plan; and
• the app, your records and your personal data.

We will look into it and, where a refund or correction is due under these terms or your plan contract, arrange it. Our complaints page explains how to reach us and how long we take to respond. A refund for the reasons above does not depend on any judgement about the quality of a treatment, which stays a matter between you and the salon or clinic (section 20.3).

Where a refund comes from. Your payments go to the salon or clinic, not to us, so a refund for treatments you didn't receive is owed by the salon or clinic. We stop your payments straight away, ask the salon or clinic to pay, and where we can we take the refund from money due to it through Plan4Beauty and pay it to you. If the salon or clinic can't pay, for example because it is insolvent, we will give you the records you need to claim from it or its administrator, but we don't pay the refund ourselves unless we caused the problem.

20.5 Your legal rights

Nothing in this section limits your statutory rights as a consumer, your rights under the Direct Debit Guarantee, or our responsibility for our own services: we carry out what section 20.1 describes with reasonable care and skill, and section 16 applies to our liability. Your rights against the salon or clinic for its treatments are unaffected; you exercise them against the salon or clinic, not against us.

21. Changes to these terms

We may update these terms, for example when the law or our service changes. The date at the top shows when they last changed, and the version on this page applies each time you use the website.

We change the service terms (including sections 19 and 20) only for a good reason: a change in the law or a regulator's guidance, a change to how our service or payment processor works, or to make them clearer or fairer. We tell you in the app at least 30 days before a change takes effect. If a change is to your disadvantage and you don't accept it, you can cancel your plan before it takes effect, and you get a refund of anything you have paid but not used rather than a voucher. A change never alters your plan's price or treatments; those follow section 19.

22. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and you keep any mandatory protections of the law where you live.

23. Contact and complaints

Questions about these terms: [email protected]. If something has gone wrong, see how to make a complaint.