How you get paid
The full flow, including the parts most platforms bury.
Once, when they accept the plan. This takes a few working days to become active, so the first collection is scheduled after that.
The amount and date before every collection, and notice before anything about the schedule changes.
Submitted ahead of time; the money moves on the scheduled date.
Once a collection clears, commission is deducted at the rate you agreed before you started.
On a regular schedule, with a statement showing every customer, every collection and the commission taken.
One deduction, agreed with you
A commission on the payments we collect for you — agreed with you before you start, and itemised on every payout statement. No set-up fee. No monthly software charge. See pricing.
When a payment fails
Direct Debit fails far less often than a stored card over a long schedule, but it does fail.
Insufficient funds or a returned payment. We retry on a set schedule and tell you and the client. The plan is not cancelled on a single failure.
The client cancels the mandate at their bank. They can do this at any time and their bank does not need our permission or yours. Collections stop, we tell you immediately, and your agreement with the client governs what happens to the remaining balance and anything already delivered.
Refunds and reclaims
A client asks you for a refund. You decide, under your own cancellation policy, which is shown to the client before they sign.
A client reclaims a payment through their bank. Every UK Direct Debit is covered by the Direct Debit Guarantee. A client who believes a payment was taken in error can reclaim it from their bank — that is how the scheme works for every business in the country that uses Direct Debit, including your energy supplier.
In practice reclaims are rare, and the single biggest cause is a client not recognising the payment on their statement. We reduce that by telling them in advance exactly what name will appear.
Your responsibility. The service agreement is between you and your client. If a reclaim or refund arises, it is recovered from your future payouts, as set out in your provider agreement.
If you cannot deliver
Tell us. Collections can be suspended the same day.
We built this deliberately, because it is the single most common complaint against membership plan providers in other sectors: the money kept coming out while the business was closed or the practitioner was off. Clients should not pay for something you cannot provide, and you should not inherit the reputational damage.
Who administers the money
Collections are made through Plan4beauty, on behalf of your business, by Direct Debit. The service agreement itself is between you and your client — Plan4beauty administers the plan and the payment schedule.
What your client sees
- The full total, the monthly amount and the number of payments, before they sign
- What is included and what is not
- The delivery date, for a treatment package
- Your cancellation and refund policy
- The Direct Debit Guarantee
- The exact name that will appear on their bank statement
- A reminder before each collection