How you get paid
The full flow, including the parts most platforms bury.
Once, when they accept the plan. This takes a few working days to become active, so the first collection is scheduled after that.
The amount and date before every collection, and notice before anything about the schedule changes.
Submitted ahead of time; the money moves on the scheduled date.
Once a collection clears, Mollie splits it: our commission, at the rate you agreed, and your share.
Mollie pays your share into your account on a regular schedule, with a statement showing every customer, every collection and the commission taken.
One deduction, agreed with you
A commission on the payments we collect for you — agreed with you before you start, and itemised on every payout statement. No set-up fee. No monthly software charge. See pricing.
When a payment fails
Direct Debit is built for regular payments over a long schedule, but it can still fail.
Insufficient funds or a returned payment. We retry on a set schedule and tell you and the client. The plan is not cancelled on a single failure.
The client cancels the mandate at their bank. They can do this at any time and their bank does not need our permission or yours. Collections stop, we tell you immediately, and we treat it as the client cancelling their plan: any unused balance becomes a cancellation voucher, under the same rules as every other cancellation.
Refunds and reclaims
A client cancels part-way through a plan. Whatever they have paid beyond the treatments already delivered becomes a cancellation voucher to spend with you, valid until the plan's end date (or the end of the current 12-month plan year if it has none), and for at least 6 months. The client can use it over one or more visits or give it to someone else, and anything above its value is paid to you directly on the day. You have already received the money behind the voucher, so you must provide services up to its value at the prices you charge other clients. Because treatments only follow payment, a client never owes you for treatments already given. The rule is the same for every plan and is set out in our terms.
A client cancels within 14 days of signing. Any monthly payment already taken is refunded within 14 days rather than turned into a voucher. The joining fee isn't refunded: it pays for setting up the plan, contract and app account, which is completed when the client joins, at their request.
You close, leave or can't deliver. You must refund what clients have paid for treatments they haven't received. We stop collections and can take the refund from your future payouts, as set out in your provider agreement.
A client reclaims a payment through their bank. Every UK Direct Debit is covered by the Direct Debit Guarantee. A client who believes a payment was taken in error can reclaim it from their bank — that is how the scheme works for every business in the country that uses Direct Debit, including your energy supplier.
Reclaims are uncommon, and a frequent cause is a client not recognising the payment on their statement. We reduce that by telling them in advance exactly what name will appear.
Your responsibility. The service agreement is between you and your client. If a reclaim or refund arises, it is recovered from your future payouts, as set out in your provider agreement.
If you cannot deliver
Tell us. Collections can be suspended the same day.
We built this deliberately, because it is a common complaint against membership plan providers in other sectors: the money kept coming out while the business was closed or the practitioner was off. Clients should not pay for something you cannot provide, and you should not inherit the reputational damage.
Who administers the money
Collections are processed by Mollie, our regulated payment provider, on behalf of your business, by Direct Debit. Mollie splits each payment and pays your share straight into your account; client money never passes through Plan4Beauty's own accounts. The service agreement itself is between you and your client — Plan4Beauty provides the plan, the agreement and the payment schedule.
What your client sees
- The full total, the monthly amount and the number of payments, before they sign
- What is included and what is not
- The delivery date, for a treatment package
- How cancelling works, and the cancellation voucher
- The Direct Debit Guarantee
- The exact name that will appear on their bank statement
- A reminder before each collection