Salon & clinic FAQ

Nothing to start — joining Plan4Beauty is free for salons and clinics. There is no set-up cost and no monthly software charge. We earn a commission on the payments we collect for you, agreed with you before you start and shown on every payout statement. We only earn when you do.

Collections run on schedule and are paid out to you on a regular schedule, with a statement showing every customer, every collection and the commission taken.

The commission rate agreed with you applies the same way whether you send a plan directly to a client who is already yours, or a new client finds you through Plan4Beauty. There is no separate, higher rate for one or the other.

No. Plenty of providers use Plan4Beauty entirely privately, sending plans directly to their own clients, and that is a perfectly good way to use it.

No. Your client always pays first: each treatment follows once their payments have covered it, so nothing is borrowed. There is no credit application, no credit check, no interest and no credit agreement. Keep it that way: deliver treatments only once they're paid for, and never add interest or charges for paying monthly.

Mollie, our regulated payment provider, collects by Direct Debit on behalf of your business, splits each payment and pays your share straight into your account. Client money never passes through Plan4Beauty's own accounts. The service agreement itself is between you and your client — Plan4Beauty provides the plan, the agreement and the payment schedule.

It is the protection every UK Direct Debit carries: a client who believes a payment was taken in error can reclaim it from their bank. It applies to every business in the country using Direct Debit. Reclaims are rare, and the most common cause is a client not recognising the payment — which is why we tell them in advance exactly what will appear on their statement.

You have a digitally signed agreement showing what they saw and when they accepted it. This is a large part of why the agreement is generated rather than left to you.

The service agreement is between you and your client. Tell us and we can suspend collections the same day, which limits the problem and protects your reputation.

You do. Clients raise any concern about a treatment or your service with you, and resolving it is your responsibility; we don't investigate or decide complaints about salons or clinics. Plan4Beauty handles the plan and payment side: collections, payment and calculation errors, and refunds for paid-for treatments a client can no longer receive, as set out in your provider terms.

Failed Direct Debits are retried automatically and you can see the status of every payment in your dashboard. One failure does not cancel a plan.

Yes, in the app or at their bank, at any time, without needing our permission or yours. Collections stop and we tell you immediately. Whatever they've paid beyond the treatments already delivered becomes a cancellation voucher for your business. The rule is the same for every plan.

When a client cancels part-way through a plan, the amount they've paid but not yet received treatments for becomes a voucher to spend with you until the plan's end date (or, for a plan with no end date, the end of the current 12-month plan year), and for at least 6 months. They can use it over one visit or several, give it to someone else, and pay you directly for anything above its value. You've already received that money, so you must honour the voucher with services up to its value, at the prices you charge other clients. Within 14 days of signing, the law gives the client a refund of any monthly payment instead; the joining fee isn't refunded, as it pays for the set-up completed when they join.

No. Plan4Beauty runs alongside whatever you use today, including a paper diary. Plans, contracts and payments live in Plan4Beauty; your day-to-day booking and till workflow stays exactly as it is.

Two ways. In the salon, they scan your QR code and join in minutes. Or you build a personal offer and we send it to them by SMS and email — they approve it, sign digitally, and their plan starts.

Yes, entirely — totals, monthly amounts, term, inclusions, exclusions and the value of each treatment. Pausing and cancelling follow the same rules for every plan, so clients know where they stand.

Hair salons, beauty salons, nail salons, tattoo studios, skin care clinics and non-surgical aesthetics practices across the UK. If you are not sure you fit, ask — the model works for most recurring treatment businesses.

We will walk you through the provider agreement before you start — plainly, with no surprises. Apply and we will send you everything to read in your own time.

Yes, with notice. We will help you communicate the change to your existing clients so they are not left confused about a payment that stops, and you can export your client and plan data.